Ares Armor Update

Published: 01/06/2014 04:12:25 PM

COMMUNICATIONS

Customers can submit a Service Ticket at: http://support.aresarmor.com/support/tickets/new

We have launched an email system to communicate with our loyal and patient customers in a timely manner. Our Customer Service Team of Representatives are doing their best to reply to emails; we are averaging a response within 72 hours.

We are answering phone calls during regular business hours (PST) and are returning calls.

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STOCK UPDATE

All of our forged 80 percent products are out of stock. We are doing everything we can to reduce lead times on our out of stock products. We have implemented an email system, as well as hired additional people to help. Please bear with us through this stage as we grow to better serve our customers. PLEASE place your order only if you are willing to wait for your product(s). We do NOT want you to place an order if you are not 100 percent sure that you are willing to wait!

We are holding strong as one of the few companies that refuse to price gouge. Please be aware several of our distributors are already gouging us. There are products that we are now selling below our cost. If this continues, we will be forced to raise prices.

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If you are interested in products that can ship immediately, please look at in-stock items: https://aresarmor.com/store/Category/INSTOCK

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AR10 Lower Receivers (RAW & Anodized) COMPLETE

We are happy to announce shipments of AR-10 Lower Receivers are complete. Any customer waiting on a pick-up AR-10 Lower Receiver order can come by at their earliest convenience.

PLEASE NOTE: IF YOU HAVE AN AR10 LOWER ON ORDER FOR PICKUP, PLEASE STOP BY AT YOUR EARLIEST CONVENIENCE. THERE ARE SOME OUTSTANDING ORDERS THAT HAVE NOT BEEN PICKED UP YET.

AR15 Lower Receivers (RAW) Forged

We are happy to announce we have enough to fill all back orders. If you have an order PRIOR to March 30, 2013; please pickup at: 180 Roymar Rd Ste D, Oceanside, CA 92054, If you have an order POST March 30, 2013; please pickup at: 208 N Freeman St., Oceanside, CA 92054.

WE ARE CURRENTLY WORKING NON-STOP TO FULFILL ALL ORDERS IN SHIPPING AND SHOULD BE ABLE TO COMPLETE THIS IN THE NEXT SEVERAL WEEKS.

AR15 Lower Receivers (Anodized)

We are shipping in chronological order. We are currently shipping orders that were placed on February 1, 2013.

Those who ordered on or prior to February 1, 2013 can expect a shipment email with tracking information. If your order was placed after February 1, 2013; we will be getting to you soon as shipping will be chronological to order dates.

AR15 JIGS

ALL CUSTOMERS have been upgraded to a STEEL TOP PLATE, instead of aluminum.
We are shipping in chronological order. We are currently shipping orders that were placed on December 26, 2012.

PLEASE NOTE: IN ORDER TO FULFILL ORDERS THE NEXT THOUSAND UNITS DO NOT HAVE ENGRAVING.

Those who ordered on or prior to December 26, 2012 can expect a shipment email with tracking information. If your order was placed after December 26, 2012; we will be getting to you soon as shipping will be chronological to order dates.

RUDIUS

As many customers already know, a resolution has been reached with the manufacturer, the first run lead to the Rudius redesign. After rejecting numerous samples, the last sample received passed quality testing and production began.

At the beginning of the most recent production run an injection pin snapped and damaged the mold with a gouge (see Figure 2). The mold has been fixed and a quantity of 500 have been received (see Figure 1). Unfortunately, a material issue surfaced with this shipment in QC. Fortunately, it is a relatively simple and minor issue that has been fixed. Rudius Grips have been received from the manufacturer and passed Ares Armor quality control.

When we begin shipping it will be done in chronological order - following suit with RAW, Anodized and Jig back-orders.

(Figure 1 - QTY 500 - Below)


(Figure 2 - Mold - Below)

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