Ares Armor AR10 Update

Published: 09/24/2013 10:14:00 AM

COMMUNICATIONS

Customers can submit a Service Ticket at: http://support.aresarmor.com/support/tickets/new

We have launched a new email system to communicate with our loyal and patient customers in a timely manner. Our Customer Service Team of Representatives are doing their best to reply to emails; we are averaging a response within 72 hours.

We are answering phone calls during regular business hours (PST) and we are returning calls at this time.

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STOCK UPDATE

All of our forged 80 percent products are out of stock. We are doing everything we can to reduce lead times on our out of stock products. We have implemented an email system, as well as hired additional people to help. Please bear with us through this stage as we grow to better serve our customers. PLEASE place your order only if you are willing to wait for your product(s). We do NOT want you to place an order if you are not 100 percent sure that you are willing to wait!

We are holding strong as one of the few companies that refuse to price gouge. Please be aware several of our distributors are already gouging us. There are products that we are now selling below our cost. If this continues, we will be forced to raise prices.

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If you are interested in products that can ship immediately, please look at in-stock items: https://aresarmor.com/store/Category/INSTOCK

If you want to switch ordered FORGED to AR15 BILLET, please contact us at: http://support.aresarmor.com/support/tickets/new

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AR15 Lower Receivers (RAW)

We are shipping in chronological order. To date our shipping team is packaging up orders placed on January 6, 2013.  

Those who ordered on or prior to January 6, 2013 can expect a shipment email with tracking information. If your order was placed after January 6, 2013; we will be getting to you soon as shipping will be chronological to order dates.

AR15 Lower Receivers (Anodized)

We are shipping in chronological order. We are currently shipping orders that were placed on December 30, 2012.

Those who ordered on or prior to December 30, 2012 can expect a shipment email with tracking information. If your order was placed after December 30, 2012; we will be getting to you soon as shipping will be chronological to order dates.

AR15 JIGS

ALL CUSTOMERS have been upgraded to a STEEL TOP PLATE, instead of aluminum.
We are shipping in chronological order. We are currently shipping orders that were placed on December 21, 2012.

Those who ordered on or prior to December 21, 2012 can expect a shipment email with tracking information. If your order was placed after December 21, 2012; we will be getting to you soon as shipping will be chronological to order dates.

AR10

Production has begun and product is being received. We expect a shipment to arrive mid-September 2013 and it has. Soon after we expect a second shipment to arrive the last week of September 2013 which has not arrived yet. Each shipment is estimated between 200 and 400 units. Based on this information we look forward to complete all back orders by the third or fourth shipment.

We are shipping in chronological order. We are currently shipping orders that were placed in November 2012.

Those who ordered on or prior to November 2012 can expect a shipment email with tracking information. If your order was placed after November 2012; we will be getting to you soon as shipping will be chronological to order dates.

RUDIUS

We are in the process of resolving quality issues with the manufacturer. As many customers already know, the first run lead to it's redesign. After rejecting numerous samples, the last sample was received and endured quality tests.

We are happy to announce the last sample passed our quality control testing with flying colors; and with the sample now approved - production run has begun.

When we begin shipping it will be done in chronological order - following suit with RAW, Anodized and Jig back-orders.

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