Ares Armor Update Rudius

Published: 11/04/2013 12:01:14 PM

COMMUNICATIONS

Customers can submit a Service Ticket at: http://support.aresarmor.com/support/tickets/new

We have launched a new email system to communicate with our loyal and patient customers in a timely manner. Our Customer Service Team of Representatives are doing their best to reply to emails; we are averaging a response within 72 hours. The government shutdown has not affected our current workforce of military families.

We are answering phone calls during regular business hours (PST) and we are returning calls at this time.

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STOCK UPDATE

All of our forged 80 percent products are out of stock. We are doing everything we can to reduce lead times on our out of stock products. We have implemented an email system, as well as hired additional people to help. Please bear with us through this stage as we grow to better serve our customers. PLEASE place your order only if you are willing to wait for your product(s). We do NOT want you to place an order if you are not 100 percent sure that you are willing to wait!

We are holding strong as one of the few companies that refuse to price gouge. Please be aware several of our distributors are already gouging us. There are products that we are now selling below our cost. If this continues, we will be forced to raise prices.

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If you are interested in products that can ship immediately, please look at in-stock items: https://aresarmor.com/store/Category/INSTOCK

If you want to switch ordered FORGED to AR15 BILLET, please contact us at: http://support.aresarmor.com/support/tickets/new

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AR10 Lower Receivers (RAW & Anodized) COMPLETE

We are happy to announce shipments of AR-10 Lower Receivers are complete. Any customer waiting on a pick-up AR-10 Lower Receiver Order can come by at their earliest convenience.

AR15 Lower Receivers (RAW)

We are shipping in chronological order. To date our shipping team is packaging up orders placed on January 9, 2013.

Those who ordered on or prior to January 9, 2013 can expect a shipment email with tracking information. If your order was placed after January 9, 2013; we will be getting to you soon as shipping will be chronological to order dates.

AR15 Lower Receivers (Anodized)

We are shipping in chronological order. We are currently shipping orders that were placed on December 31, 2012.

Those who ordered on or prior to December 31, 2012 can expect a shipment email with tracking information. If your order was placed after December 31, 2012; we will be getting to you soon as shipping will be chronological to order dates.

AR15 JIGS

ALL CUSTOMERS have been upgraded to a STEEL TOP PLATE, instead of aluminum.
We are shipping in chronological order. We are currently shipping orders that were placed on December 26, 2012.

Those who ordered on or prior to December 26, 2012 can expect a shipment email with tracking information. If your order was placed after December 26, 2012; we will be getting to you soon as shipping will be chronological to order dates.

RUDIUS

As many customers already know, a resolution has been reached with the manufacturer, the first run lead to the Rudius redesign. After rejecting numerous samples, the last sample received passed quality testing and production began.

At the beginning of the most recent production run an injection pin snapped and damaged the mold with a gouge (see Figure 2). The mold has been fixed and a quantity of 500 have been received (see Figure 1). Unfortunately, a material issue surfaced with this shipment in QC. Fortunately, it is a relatively simple and minor issue that has been fixed. Rudius Grips have been received from the manufacturer and passed Ares Armor quality control.

When we begin shipping it will be done in chronological order - following suit with RAW, Anodized and Jig back-orders.

(Figure 1 - QTY 500 - Below)


(Figure 2 - Mold - Below)

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